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Tom Hewitson ·
ChatGPT Training for Teams
Hands-on ChatGPT training that turns scattered individual use into a capability your whole team relies on.
- Half-day session
- In person or remote
- 93% would recommend
10,000+ people trained across 500+ organisations
Bespoke ChatGPT training, built to stick
Our Mastering ChatGPT Programme is a hands-on, bespoke half-day workshop that gives your team the knowledge, confidence and skills to use AI well in their day-to-day roles. It runs on ChatGPT and is built around your team’s real tasks and data, so people leave ready to apply what they’ve learned straight away.
Most teams already have people using ChatGPT, but that usage tends to be uneven, private and stuck at quick rewrites. We build every session from scratch around your workflows, your documents and the tasks your people actually spend their days on, so nobody sits through a generic demo.
What people said after the class
98%
said the class will help them get more value from ChatGPT at work
99%
enjoyed the class
93%
would recommend it to a colleague
5.5 hrs
average time each person expects to save every week
Post-class surveys from 243 attendees across 25 ChatGPT classes.
Great format with two teachers - one keeping an eye out for people not to lag behind
I think I massively improved how to get repetitive work done
…learned how to use ChatGPT to pull up outstanding orders and deliveries by connecting it to my Outlook… I can already see how useful it will be in my day-to-day work.
What your team walks away knowing
Every session is built from scratch around your work, but every session builds the same foundations.
01
Where ChatGPT fits your work
We start with the AI trends shaping your industry and role, and map exactly where ChatGPT earns its place in the tasks your team does every day.
02
How the models actually work
A clear, jargon-free mental model of how large language models actually work, so your team understands the real strengths and genuine limits and knows when to trust the output.
03
Custom Instructions and Memory
Setting up Custom Instructions and Memory so ChatGPT knows how you and your team work, and using Temporary Chats to keep sensitive tasks out of its long-term memory.
04
Prompting for real problems
Prompt engineering built around the work in front of you, including when to switch on Thinking mode or reach for GPT-5 Pro on the hardest problems, rather than party tricks.
05
Deep Research, data and analysis
Analysing data, market trends and news with web search, Deep Research and scheduled searches, and working through numbers with the Excel integration, from a first briefing to a working draft.
06
Custom GPTs, Canvas and connectors
Building Custom GPTs and Skills, drafting and refining in Canvas, generating images, and wiring in connectors to your email and calendar, so people leave with working tools rather than ideas.
07
Projects, shared not private
Saving work into Projects so ChatGPT becomes something the whole team draws on, rather than a private habit that never spreads, with an early look at workspace agents.
08
Safe and compliant use
Using ChatGPT safely and ethically, covering bias, privacy and what the EU AI Act means for how your team works.
The capstone
Everyone finishes the session by packaging their work into a working Custom GPT built around a task their team repeats, so people leave with a tool they can use on Monday, not just notes.
Ready to get more from ChatGPT?
We can usually map your highest-impact use cases in a single conversation.
Get in TouchThe habits we drill until they stick
We work each one through your team’s real tasks, so people leave with repeatable ways of working rather than tricks they saw once.
Get the model to interview you first
Have it draw out the detail it needs before it answers, then saves what it learns about you to Memory for next time.
Ground every answer in your own sources
Anchoring the model in your own source material to cut hallucination, by working inside a Project that holds your files and instructions.
Stress-test your thinking with an adversarial review
Turning the model into a reviewer that argues the other side in a Project chat, before anything goes to a client or the board.
Clone your house style from real samples
Building a tone-of-voice guide from your real writing so drafts in Canvas read like you, or your firm, rather than generic AI.
Make the model critique and rewrite its own drafts
Having it critique its own draft and then rewrite it in the same chat, so quality climbs without you doing the editing.
Check answers for consistency before trusting them
Asking the same question of two documents three times across three fresh chats, so you can see where the differences really are.
Separate planning from execution
Making the model plan what the analysis should show first, then letting it run the analysis and build a dashboard from your data.
Debate decisions from multiple perspectives
Convening a panel of personas to debate a decision in a new chat, with each persona given a believable background and position.
Built in our workshops
Our workshops are hands-on. People do not just learn features, they leave with working tools they have built around their own tasks. Here is a selection of what teams have built with us.
Automated quotation generation agent
Gathers requirements through structured questions and generates a formatted quotation from a pricing matrix.
Retail buyer negotiation rehearsal agent
Role-plays a named retailer’s buyer, complete with a grounding biography, so commercial teams can rehearse pricing and launch conversations.
Product knowledge base Q&A agent
Trained on the brand’s product bible so staff can query ingredients, dimensions, claims and pairings, with gaps flagged.
Automated weekly AI news digest agent
A scheduled search that delivers a structured briefing every week, a pattern that recurred across five separate client workshops.
Drawn from our anonymised client use case library.
The numbers behind the shift
Three signals showing how fast ChatGPT and enterprise AI are being adopted. Each links to its primary source.
40%
of enterprise apps will embed task-specific AI agents by the end of 2026, up from under 5% in 2025
GartnerHow we build your bespoke workshop
Every programme follows the same eight steps, from a pre-workshop survey through to optional ongoing support, so the session is tailored to your team and you can see what it delivered.
01
AI Opportunities Survey
Every attendee completes a short pre-workshop survey on how they use AI now and where they want to, so we start from real behaviour rather than assumptions.
02
Customisation Call
A one-hour call where we present the survey results and tailor the workshop material to your team’s tasks and priorities.
03
Building Tailored Exercises
We spend half a day building exercises around your real workflows, so the practice on the day maps to the work your team actually does.
04
Workshop Delivery
The half-day hands-on workshop itself, delivered in person at your offices by default, or remotely if that suits your team better.
05
Impact Survey
A follow-up survey to measure confidence, adoption and the time your team is saving after the training.
06
Training Impact Report
A report showing the use cases your team developed, the time saved, the ROI and how confidence levels shifted.
07
Review Call
A follow-up call to go through the results together and agree the next steps.
08
Ongoing Support
An optional resurvey at three or six months to check adoption is sticking and see what support you need next.
What’s included
Delivered in person at your offices, or remotely.
- Full content tailoring to your team’s tasks
- The pre-workshop AI Opportunities Survey
- A one-hour customisation call and half a day of bespoke exercise preparation
- The half-day workshop itself
- A post-training impact survey and Training Impact Report
- A follow-up review call
- 12 months access to class resources and prompts via our online learning platform
- Tailored update emails as new features are released for ChatGPT
Case study: Frontier Economics
AI strategy and training for 300+ people across Europe
Frontier Economics, a staff-owned economics consultancy with nine offices across Europe, has worked with us since 2023 on AI strategy, Mastering ChatGPT workshops across its offices, an AI Activation Programme and 1:1 coaching.
- £478k
- annual productivity recovered
- 98%
- would recommend the training
“An excellent course to help you understand the fundamentals of how to use tools like ChatGPT effectively. This course aims to boost your productivity and ensures you don't get left behind in this ever evolving technological wave!”
Cecilia Ting
Senior People Partner, Virgin Media O2
Going further
Ready for Advanced ChatGPT and ChatGPT Work?
Once the fundamentals land, our advanced session moves confident users on to ChatGPT Work: handing over whole tasks, scheduled work, connected apps and workspace agents, with the checks that make the results safe to rely on.
- Handing over whole tasks with ChatGPT Work and approving the steps that matter
- Scheduled tasks that monitor sources and report only what is new
- Connecting email, calendar, SharePoint, Drive and your CRM within your IT rules
- Writing your own quality tests before trusting the output
- Workspace agents the whole team can use, with a clear owner
Who it’s for
Teams with uneven adoption
ChatGPT use has grown organically but unevenly across your team, and you want to level everyone up to a consistent standard.
Knowledge workers
People who write, research and analyse for a living and want those hours to go further.
Leaders building capability
You want firm-wide capability and governance, not just a handful of keen individuals doing their own thing.
The underwhelmed
Anyone who has tried ChatGPT, felt underwhelmed and suspects they are missing most of what it can do.
Related training
Other courses teams pair with this one.
Advanced ChatGPT and ChatGPT Work TrainingChatGPT Work, scheduled tasks and workspace agents for confident daily users.ExploreCodex Training for Non-DevelopersOpenAI’s coding agent for the people closest to the work, not just engineers.ExploreAI Agent Training and Workflow RedesignRebuild how your organisation works around AI, team by team, with agents built and signed off along the way.Explore
Who teaches it
Every ChatGPT session is led by one of our instructors, with a dedicated tutor in the room so nobody gets left behind.
Tom Hewitson
Founder + Chief AI Officer
Susi Castle
AI Instructor
Meena Sangar
AI Instructor
Charlie Cadbury
AI Instructor
Gerhild Pirker
AI Instructor
Louis Whittal
AI Instructor
Cien Solon
AI Instructor
Aaron Jones
AI Instructor
Frequently asked questions
Do you train on Custom GPTs?
Yes. Building Custom GPTs around your team’s recurring tasks is one of the highest-value parts of the session, and everyone finishes by packaging their work into a working Custom GPT rather than leaving with just ideas.
Do you cover Deep Research and Canvas?
Yes. We cover Deep Research and scheduled searches for structured research, Canvas for drafting and refining, and the Excel integration for working through numbers, all on your team’s real tasks. We also cover Custom Instructions, Memory and connectors so ChatGPT holds your context.
Can you tailor ChatGPT training to our industry?
Every programme is built from scratch around your workflows and documents. We have delivered across private equity, venture capital, consulting, financial services and wider professional services.
Do you run ChatGPT workshops for non-technical teams?
Yes. Most of the people we train are not technical: finance, operations, marketing, HR and leadership teams. Nobody needs coding skills, and the instructor and tutor in the room make sure everyone keeps up.
Do you offer ChatGPT Enterprise and ChatGPT Business training?
Yes. We tailor the session to the plan and settings your organisation has, including workspace features such as connectors and shared projects, so people learn what they can actually use.
How do ChatGPT connectors work, and do you cover them?
Connectors let ChatGPT search and use information from tools such as your email, calendar and file storage, within the permissions your admins allow. We cover how to switch them on, what they can see, and how to use them safely on real tasks.
How quickly will our team see results?
Across our post-class surveys, 79% of people report using AI daily within a week of training, and people save an average of 47 minutes a day. Our impact survey and report show you what changed for your own team.
Is the training delivered in person or remotely?
In person at your offices by default, with an instructor and a dedicated tutor in the room. We can also run it remotely when that suits your team better. Every course runs as a single half-day session.
Do we need technical experience to get value from ChatGPT training?
No. We build every session around the way your team already works, so people start with their own tasks and documents rather than abstract theory. Complete beginners and confident users get value from the same room.
How do you measure the impact of the training?
Every attendee completes an AI Opportunities Survey before the workshop and a follow-up impact survey afterwards. You then get a Training Impact Report showing the use cases your team developed, the time saved, the ROI and how confidence levels shifted. We can also run an optional resurvey at three or six months to check adoption is sticking.
Do you run ChatGPT training courses in London?
Yes. We are based in Covent Garden, London, and run most sessions in person at clients’ offices in London and across the UK. We also work with teams worldwide, from Paris and Berlin to New York and Singapore, and can run sessions remotely when that suits better.
Related reading
From The Distillation, our newsletter on putting AI to work.
Does ChatGPT's Personality Feature Actually Do Anything? All 8 Presets Tested
We tested all eight ChatGPT personalities so you don't have to. Default wins for most tasks, Candid cuts waffle by 16%, and Cynical is the sharpest strategic voice. The other five? Skip them.
Susi Castle ·
How ChatGPT Connectors Bring Your Work Tools into One Chat (Watch Demo)
Discover how ChatGPT Connectors let you securely link your everyday tools like Google Drive, Gmail, Calendar, and GitHub directly to the chat. In this blog we walk you through the purpose of connectors, how to set them up, and what’s possible once connected.
Tom Hewitson ·
See what this looks like for your team
Tell us how your team works and we will design a bespoke ChatGPT programme around your actual documents, tools and tasks.
Get in Touch